Privacy Policy | Hideaway Resort - Kanha National Park

1. Introduction

Hideaway Resort Kanha ("we", "our", "the Resort") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or use our services.

2. Information We Collect

We may collect and process the following categories of personal information:

Identity Information: Full name, date of birth, gender, nationality.
Contact Information: Email address, phone number, postal address.
Booking Information: Check-in/check-out dates, room preferences, special requests, number of guests.
Payment Information: Payment method details processed securely through Razorpay. We do not store credit card numbers or CVV on our servers.
Identity Documents: Government-issued photo ID (required for check-in and safari bookings as per Indian regulations).
Technical Information: IP address, browser type, operating system, referring pages, access times when you visit our website.
Communication Data: Emails, enquiries, feedback, and any correspondence with the Resort.

3. How We Use Your Information

To process and manage your bookings and payments.
To communicate with you regarding reservations, confirmations, changes, and cancellations.
To provide and improve our hospitality services.
To comply with legal obligations including guest registration requirements under Indian law.
To send you transactional emails (booking confirmations, payment receipts, cancellation notices).
To respond to your enquiries and feedback.
To maintain the security and integrity of our services.
To send promotional communications, only with your explicit consent. You may opt out at any time.

4. Payment Data Security

All payment transactions are processed through Razorpay, a PCI DSS-compliant payment gateway. We do not collect, store, or have access to your complete credit card, debit card, or banking credentials. Razorpay's privacy practices are governed by their own privacy policy.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Payment Processing: With Razorpay to process your payments securely.
Email Services: With Resend (our email service provider) to send transactional emails.
Legal Compliance: With law enforcement or government authorities when required by law, including guest registration data as mandated under Indian hospitality regulations.
Safari Bookings: With the Forest Department for processing national park entry permits.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records and financial transaction data are retained as per Indian tax and accounting regulations.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/SSL), secure authentication, and limited access controls.

9. Your Rights

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data, subject to legal retention requirements.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the relevant data protection authority.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact

For any privacy-related enquiries or requests, please contact us:
Email: hideawayatkanha0017@gmail.com
Phone: +91 6394236506 / +91 9569538512
Address: Devri Uttar, near Mukki Gate, Kanha National Park, Madhya Pradesh, India